Book your seat

Fill in, then tap SEND in WhatsApp.

Seats1

How it works

  1. Fill in the form above and tap the green button.
  2. WhatsApp opens. Tap SEND. Our secretary gets your booking.
  3. The secretary sends the price and payment details. Pay by bank transfer or e-wallet.
  4. You get your seat confirmed, then your driver’s name, car and plate. Show up and go.

Why SF&G

Fixed departure timeThe car leaves at the time you booked. Never early, never late.
Pay ahead, seat lockedNo crowd, no waiting, no getting tugged around.
Know your driverName, plate, car model and colour before you travel.
Safe night travelBook ahead and get a confirmed, traceable ride.
Bookings close 1 hour before the tripFor the 17:00 trip, book and pay by 16:00. You can book up to 24 hours ahead.

Where we go

Every route works both ways: Windhoek ⇄ town.

Questions

What if the trip is cancelled?

If we cancel, you get a full refund and we offer you the next departure at no extra cost.

What if I miss my trip?

The car leaves on time and the fare is not refunded. First-time misses may get a goodwill credit, at our discretion. Message us and we will help.

Can I send a parcel?

Yes, on any confirmed trip. Tick the parcel box and the secretary will send you a price quote, which depends on size, weight and destination.

How early should I arrive?

10 minutes before departure, at the departure point sent in your confirmation message.

Can I book for someone else?

Yes. Send their name and phone number on WhatsApp after your booking.

Customer Terms of Service

Last updated: November 2026 · Applies to all SF&G bookings

Open the one-page printable version

Welcome to SF&G. These terms explain how our booking system works, what you can expect from us, and what we need from you. By booking a seat with us on WhatsApp, you agree to these terms.

1. The basics

SF&G (Safe, Fast & Guaranteed) provides scheduled, booked-seat transport. We connect passengers with independent drivers.

When you book with us, you are reserving a specific seat on a specific trip at a specific time, with a driver we have verified and assigned to you.

2. Booking & payment Your seat is confirmed only when you pay

We do not hold unpaid seats. Your booking is only guaranteed once we have verified your payment.

Electronic payment (bank transfer or e-wallet): The fastest way to book. Your seat is locked as soon as we verify the payment proof.

Cash payment: Cash is accepted and paid directly to the driver. Cash bookings are not fully confirmed until the driver collects the money. If a trip is nearly full, clients who paid electronically get priority for the remaining seats.

Booking cutoff & slot closure
Bookings close 1 hour before departure.
Example: for a 17:00 trip, booking closes at 16:00.

Once the cutoff is reached, the slot is closed. This means:

  • No new bookings can be made for that trip.
  • No cancellations can be made by the passenger. The trip is locked, the driver is committed, and your seat is guaranteed.
3. Cancellation & refund policy If WE cancel the trip
You get a 100% full refund.
If a trip does not have enough passengers, or no driver is available, we will cancel it. We will tell you as soon as possible and refund your money in full to the account you paid from. There are no deductions.
If YOU cancel or miss the trip
Cancellations after the cutoff are not refundable.
Because the slot is closed 1 hour before departure and we have already committed your seat to a driver, we cannot refund passengers who cancel after the slot has closed or who do not show up.

First-time exceptions: Emergencies happen. If it is your first time missing a trip, contact us. We may give a goodwill credit toward your next booking, at our discretion.

4. Pickup points & departure

To make sure every trip leaves exactly on time, SF&G uses dedicated departure points.

One central point per route. We do not pick up passengers from multiple scattered locations on the same trip. The exact departure point for your route is sent to you in your booking confirmation message.

You come to the point. Passengers must be at the departure point at the designated time. The car will not drive around to collect people from different spots.

  • Arrive early: be at the departure point 10 minutes before departure.
  • We never leave early: the car will not leave before the scheduled time, even if it is full.
  • Late arrivals: the driver waits no longer than 10 minutes past departure time, then must leave to keep the trip on schedule.
5. Your driver & vehicle

Before you travel, we send you a confirmation message with:

  • The driver’s name.
  • The vehicle’s make, model and colour.
  • The vehicle’s licence plate number.

Do not board a vehicle if the plate number does not match your confirmation message. If there is a mismatch, contact us immediately.

6. Parcels

You can send parcels on confirmed trips.

  • Parcel pricing is not fixed and will be quoted case by case, depending on the size, weight and destination. Contact us for a quote before booking a parcel.
  • Parcels are carried at the owner’s risk. We do not accept responsibility for fragile, perishable, illegal or hazardous items.
7. Rules of travel
  • You must show your booking confirmation message when you board.
  • One seat is reserved per paying passenger.
  • Smoking, alcohol and hazardous materials are not permitted in the vehicle.
  • Abusive behaviour toward the driver or other passengers will result in immediate removal from the trip without a refund.
8. Changes to these terms

We may update these terms from time to time as our service grows. The most current version is always on this website, or you can ask our booking secretary.

Talk to us

WhatsApp 081 238 5723 Call 081 238 5723 Call 081 212 8606 sfgbooking97@gmail.com