Welcome to SF&G. These terms explain how our booking system works, what you can expect from us, and what we need from you, in plain language. By booking a seat with us on WhatsApp, you agree to these terms.
1The Basics
SF&G (Safe, Fast & Guaranteed) provides scheduled, booked-seat transport. We connect passengers with independent drivers.
You are reserving a specific seat on a specific trip at a specific time, with a driver we have verified and assigned to you.
2Booking & Payment
Your seat is confirmed only when you pay. We do not hold unpaid seats. Your booking is guaranteed once we have verified your payment.
Electronic payment (bank transfer or e-wallet): the fastest way to book. Your seat is locked once we verify the payment proof.
Cash: paid directly to the driver. Cash bookings are not fully confirmed until the driver collects the money. If a trip is nearly full, clients who paid electronically get priority for the remaining seats.
Booking cutoff & slot closure
Bookings close 1 hour before departure. Example: for a 17:00 trip, booking closes at 16:00.
Once the cutoff is reached, the slot is closed:
- No new bookings can be made for that trip.
- No cancellations can be made by the passenger. The trip is locked, the driver is committed, and your seat is guaranteed.
3Cancellation & Refund Policy
If WE cancel the trip
You get a 100% full refund. If a trip does not have enough passengers, or no driver is available, we will cancel it, tell you as soon as possible and refund your money in full to the account you paid from. No deductions.
If YOU cancel or miss the trip
Cancellations after the cutoff are not refundable. The slot is closed 1 hour before departure and your seat is already committed to a driver, so we cannot refund passengers who cancel after the slot has closed or who do not show up.
First-time exceptions: emergencies happen. If it is your first time missing a trip, contact us. We may give a goodwill credit toward your next booking, at our discretion.
4Pickup Points & Departure
To ensure every trip leaves exactly on time, SF&G operates using dedicated departure points.
One central point per route. We do not pick up passengers from multiple scattered locations on the same trip. The exact departure point for your route is sent to you in your booking confirmation message.
You come to the point. Passengers must be at the departure point at the designated time. The car will not drive around to collect people from different spots.
- Arrive early: be at the departure point 10 minutes before departure.
- We never leave early: not before the scheduled time, even if the car is full.
- Late arrivals: the driver waits no longer than 10 minutes past departure time, then must leave to keep the trip on schedule.
5Your Driver & Vehicle
Before you travel, we send a confirmation message with the driver’s name, the vehicle’s make, model and colour, and its licence plate number.
Do not board a vehicle if the plate number does not match your confirmation message. If there is a mismatch, contact us immediately.
6Parcels
You can send parcels on confirmed trips.
- Parcel pricing is not fixed and will be quoted on a case-by-case basis depending on the size, weight, and destination. Contact us for a quote before booking a parcel.
- Parcels are carried at the owner’s risk. We accept no responsibility for fragile, perishable, illegal or hazardous items.
7Rules of Travel
- Show your booking confirmation message when you board.
- One seat is reserved per paying passenger.
- Smoking, alcohol and hazardous materials are not permitted in the vehicle.
- Abusive behaviour toward the driver or other passengers means immediate removal from the trip without a refund.
8Changes to These Terms
We may update these terms as our service grows. The latest version is always on our website or available from our booking secretary.